Exchange, Shipping & Returns Policy

We will gladly refund the full price of your purchase within 21 days of the original purchase date. Returns are accepted as long as they are accompanied by the original receipt and all labels attached. Worn, damaged, dirty or washed items are not accepted. Sale products do not apply for returns. You have 7 business days to request a return from the date you received the item (s). Send us an email to info@aguadmar.com, with all the information and we will send you a confirmation with all the details that are needed to complete the return. Shipping costs will be covered by the customer.

Cancellation Policy: What You Need to Know

Thank you for your recent order. We understand that circumstances can change, and you may need to cancel your order. However, please note that depending on the status of your order, we may not be able to accommodate your cancellation request.

To ensure that we can best assist you with your request, we recommend reaching out to us via email within 24-48 hours after your order was placed. Our dedicated customer service team will review your order and advise you on the best course of action based on your unique situation.

We pride ourselves on our commitment to providing exceptional customer service, and we will do our utmost to assist you with your cancellation request. Thank you for choosing us as your trusted provider, and please do not hesitate to contact us if you have any further questions or concerns.

International Orders: Additional Taxes and Fees

We would like to remind our customers that international orders shipped outside of Mexico may be subject to additional taxes, duties, and customs fees imposed by the destination country's government. These fees are the responsibility of the recipient and are beyond our control.

We appreciate your understanding and for choosing us as your provider. If you have any questions or concerns about your international order, please do not hesitate to contact our customer service team for assistance.